Privacy Policy for 24 Seven Concierge App

Effective Date: 1st October 2024

At 24 Seven Concierge, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect through the 24 Seven Concierge App, how we use it, and the steps we take to ensure your data remains secure.

By using the 24 Seven Concierge App (the “App”), you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with any terms, please refrain from using the App.

1. Information We Collect

When you use the 24 Seven Concierge App to make a reservation for services in Ibiza, Marbella, or Tenerife, we collect the following information:

• Email address: Provided by you when submitting a reservation.
• Phone number: Provided by you when submitting a reservation.

We do not collect any other personal information, nor do we request or store payment information through the App.

2. How We Use Your Information

The information we collect is used solely to facilitate communication with you regarding your reservation. Specifically, we use your:

• Email address to send reservation confirmations and communicate about your service requests.
• Phone number to contact you for additional details or to finalize your reservation.

We will never sell, share, or distribute your personal information to third parties, except as required by law.

3. How We Protect Your Information

We take the security of your personal data seriously and implement reasonable measures to safeguard your information. These measures include encryption protocols and secure storage systems to prevent unauthorized access to your email and phone number.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once your reservation and service request have been processed, we may retain your email and phone number for follow-up or customer service inquiries. You may request the deletion of your data at any time by contacting us at jonny@24seven.global.

5. Your Rights

You have the right to:

• Access your data: Request a copy of the personal information we hold about you.
• Correct your data: Ask us to correct any inaccurate or incomplete information.
• Delete your data: Request the deletion of your personal information from our systems.
• Withdraw consent: Withdraw your consent to our use of your personal information at any time by contacting us at jonny@24seven.global.

6. Third-Party Services

The 24 Seven Concierge App does not contain links to third-party services. Please note that we are not responsible for the privacy practices of any third parties, and we encourage you to read any other privacy policies for services you may be led to due to use of this app.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us at:

24 Seven Concierge
Email: jonny@24seven.global
Phone: +44 7575 383355